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na: Roland Caffé

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Text sťažnosti:
Rád by som sa podelil o svoj zážitok z návštevy kaviarne Roland v Bratislave. Napriek tomu, že kaviareň chce patriť medzi tie lepšie, aspoň čo sa ceny týka, môj dojem z nej bol dosť odlišný. V sobotu poobede som si chcel aj s rodinou chvíľu posedieť v meste. Vybrali sme si Roland café. Keď sme už asi desať, pätnásť minút čakali na to, kedy si nás niekto všimne, podotýkam, že kaviareň nebola nijak zvlášť plná, konečne sa zjavil čašník. Hurá!!! Objednali sme si štrúdľu a kolu a čakali. Asi po ďalších desiatich minútach sa objavil čašník a doniesol manželke objednanú kolu. Len tak v ruke, bez podnosu, ako v nejakej štvrtej cenovej skupine. Zahlásil, že štrúdľu donesie hneď. No nebolo to celkom hneď, ale za pár minút ju skutočne doniesol. Ale akú! Štrúdľu skutočne nehodnú skoro štyridsať korún. Nedopečené cesto a plnenú horkým makom. Na moju žiadosť ju čašník síce bez slova vymenil, no nepadlo žiadne slovo na ospravedlnenie. Myslím, že za tie peniaze by mali ponúkať služby na omnoho vyššej úrovni. Čakanie, štrúdľa, obsluha, úcta k zákazníkovi, to sú všetko faktory, kvôli ktorým si nabudúce vyberiem inú kaviareň. Našťastie ich máme v Bratislave viac.

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